To handle Administrative tasks for a client which includes Inbox and Calendar Management & managing Medical Appointments. Additionally, I have worked on wishup's internal Research projects.
To perform Quality Control & Assurance activities for Google Shopping Support - B2B. To conduct RCAs for DSATs and find process/product improvement opportunities
To handle a team of Customer Service Agents for American Express Cards. Manage and Review Escalation Cases through emails and calls. To train and motivate CSEs for maximum productivity
To conduct Primary Research on various research projects basis client requirement. Gather the data by conducting Phone or Email Surveys. Prepare Research Reports and Presentations basis the data