Currently working as a Virtual Assistant for a Credit Repair firm. My work for the client includes Credit Repair, Voice and Email Customer Support, and Credit Counseling.
I was a part of the core Customer Service and Credit Card servicing team where I was expected to take inbound calls from Credit Card customers and assist them with any account related queries.
My team and I would support high-value clients with the Background Verification process for their new hires. Support included calls, emails, and chats depending on client preferences.
At WNS, I was responsible to monitor the Accounts Department for Aviva Insurance. All refund and credit requests submitted by Customer Service was reviewed and approved by my team.
Bhonsala Military College, Nasik Acquired Scores - 67%
St. Philomena's Convent High School Acquired Scores - 72%