Handle a team of 10-12 associates, creating and managing their roster & week offs. Whenever required answer and handle customer’s post & pre-sale queries, resolving any customer issues.
Joined as an associate and grew up to be a team lead of Airline ticket sales (US). Handled a team of 8-10 associates all the while maintaining my own sale’s targets and post sales queries for our pax.
Handling inbound calls for United Airlines Baggage Desk. Responsible for locating lost/misplaced baggage of passengers and getting it delivered on time.
Responsible for the sales of group adventure travel packages to potential client’s country wide.
Hospitality, Travel Management & Aviation