Worked for an internal project based on Excel management, Lead generation, Executive assistance, Bookkeeping Assistance, Research assistance, Travel Management for a period of 6 months
Handling Consumer Forum cases, handling customers grievances, sending and receiving emails, managing a team of junior advisors, training executives for soft skills, customer handling and CSAT.
Interactions with clients, Preparing executive reports, general correspondence, setting targets and performance plans for sales executive, resolving escalated customers issues, counsel, support staffs
Checking in passengers, issuing boarding pass. Dispatch coordinator and support supervisor. handling staff and allocating them to their respective location. Departing Flights on time.
Making and changing the tickets as per the passenger request. Coordination of flights schedule and resource allocation, working closely with the Airport operations and ensuring on time performance.
Specialty in Accounts and Economics.
Expertise in Operations Management, Customer handling
Specialty in Math, Science, History