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Bir***
VIRTUAL ASSISTANT
4.8
Customer Reviews
4.5
Written English
Having a total work experience of about 15 years in different domains: Customer Services, Manufacturing, Customer Success. Joined Wishup as a Virtual Assistant to apply and enhance my knowledge.
Schedule a call with Bir***
Tool Expertise
Expert
Trello Mailchimp G Suite Wix MS Office Canva
Good
Linked in Sales Navigator WordPress Zapier Amazon Seller Central Clickup
View all tools
Expert
Trello Mailchimp G Suite Wix MS Office Canva Basecamp
Good
Linked in Sales Navigator WordPress Zapier Amazon Seller Central Clickup
View less tools
Technical Skills
Expert
Content Writing Calendar Management MS Office Email Marketing Recruitment - Sourcing
Good
Customer Support - Voice LinkedIn Marketing Data Analyst LinkedIn Management E Commerce - Amazon Seller Central
View all skills
Expert
Content Writing Calendar Management MS Office Email Marketing Recruitment - Sourcing Graphic Designing Advanced Google Research Inbox Management
Good
Customer Support - Voice LinkedIn Marketing Data Analyst LinkedIn Management E Commerce - Amazon Seller Central Agile (Scrum) Methology
View less skills
Wishup Evaluation


Communicative

Managerial

Organized

Works Independently

Wishup evaluation is done by a 10 step screening designed to test a Remote Employee. This ensures quality of Remote Employees on WishUp.
Work Experience

Virtual Assistant
Wishup Technologies , November 2021 - Present

➢ Setup the CRM, SOPs and Basecamp ➢ Acting as a Customer Success Manager to serve as a liasion between the company, and its clients. ➢ Managing Project records, expenses and other logs

Customer Services Manager
EPAY Systems , November 2017 - November 2021

➢ Serve as a client advocate and collaborate internally and externally ➢ Managing the implementation of accounts ➢ Ensuring a high-quality customer experience

View all 5 experiences
Senior Technical Support Specialist
Concentrix BPO Private Ltd , December 2016 - October 2017

➢ Taking care of issues reported by end users for Lenovo Desktops and Laptop units and logging the case details in CRM system ➢ Providing complete hardware and software support for all the in-warranty

Production And Quality Manager
ALBRO AUTO PRIVATE LIMITED , June 2008 - December 2016

➢ Responsible for the entire production and quality aspects of the production floor. ➢ Manage all the direct and indirect activities impacting the production and the quality department.

Technical Support Executive
I.B.M Daksh Business Process Services Pvt .Limited , November 2006 - August 2008

➢ Responsible for providing on-call support for end-users of Hewlett Packard desktop users ➢ Providing complete Hardware and software support for in-warranty units over calls and/or remotely Accessing

View less experiences
Work Samples
MailChimp
Hoostsuit
Email Marketing
Data Mining using Snov.io
Apollo.io
WebScraper
LinkedIn Management
Sales Navigator
Managing Calender
Creating Meeting Invites
Arranging Interviews
View less work samples
View all 5 work samples
Education

Bachelor of Engineering
Maharishi Dayanand University Batch of 2004

Graduated with a degree in Mechanical Engineering.

Certificate Diploma - Business Administration
ICFAI University Batch of 2010

Added some more knowledge about the way the businesses and economics work in the real world

View all 5 qualifications
The Complete Agile Scrum Fundamentals Course
Udemy Certification Batch of 2022

Enhanced my knowledge about the way Agile Scrum methodology works and how it can be used to manage day-to-day projects

12th Grade
AISSCE Batch of 2000

Higher secondary school education involving various subjects

10th Grade
CBSE Batch of 1998

Middle school education involving various subjects

View less qualifications
Plans & Pricing
A plan for a long term permanent employee
Daily Time
8 hrs/d
Monthly Price
Half Day
A plan customised for anyone looking for greater assistance
Daily Time
4 hrs/d
Monthly Price
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