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Worked on internal projects at Wishup, assisting the Senior Management with Inbox Management, Administration, Lead Generation, and Research.
Managed a team of 15 quality auditors, reviewed contractual agreements and assisted the senior management with process improvement projects using the quality tools.
Managed a team of 30 agents to ensure the team meets the deadlines and quality targets set by the client, along with project management,data management, and the preparation and presentation of report.
Handed technical calls to troubleshoot issues faced on laptops, desktops and broadbands. Mentored a team of new joiners to help them with their learning curve.
Worked as a technical and customer support representative to resolve laptop-related problems, software updates, and other services.
Bachelor's degree in Arts with major in Economics.