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Worked on internal projects at Wishup, assisting the senior management with inbox management, administration, lead generation, and research. I'm also working for a tech support client.
Taking care of the inbound call queue and the quality management of the supportagents; ensuring that proper feedback is given to agents to increase quality and customer satisfaction.
Establishing the client–partner relationship and maintaining the same; closing the sales deals and helping with renewing the contract; helping the company to create attractive packages, etc.
Planning and organizing the training; evaluating the effectiveness of existing training materials; suggesting and incorporating the changes required to meet the requirements of the process; etc.
Training new hires and tenured advisors; conducting assessments for the training batches and preparing reports before they are released to the floor; supporting the batches during OJT, etc.
Coaching and feedback; real-time support to advisors; on-time closure of appointments; handling escalation calls; real-time checking of call abandonment queues.
Answering calls from customers and helping them fix their issues with different products (PSTN, Broadband, and TV); resolving their billing-related queries; and upselling the available plans.
Answering inbound Broadband and PSTN calls, resolving billing and technical issues, and processing and canceling orders are all part of the job.
Specialized in Accountancy and Business management.