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Gir***
VIRTUAL ASSISTANT
5.0
Customer Reviews
5.0
Written English
An enthusiastic, committed, and passionate professional with 12+ years of experience, specializing as a multi-skilled virtual assistant.
Schedule a call with Gir***
Tool Expertise
Expert
Advanced Excel Google Docs Buffer Trello Zapier HubSpot
Good
Microsoft Office Shopify Zoho Snovio Mailchimp
View all tools
Expert
Advanced Excel Google Docs Buffer Trello Zapier HubSpot Linked in Sales Navigator
Good
Microsoft Office Shopify Zoho Snovio Mailchimp Bookkeeping QuickBooks Asana
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Technical Skills
Expert
Customer Support - Voice Customer Support- Chat Data Entry Excel Intermediate Inbox Management
Good
MS Office Social Media Management Advanced Google Research E Commerce - Shopify/PayTM CRM
View all skills
Expert
Customer Support - Voice Customer Support- Chat Data Entry Excel Intermediate Inbox Management Transcription Calendar Management Lead Generation Executive Assistant LinkedIn Management
Good
MS Office Social Media Management Advanced Google Research E Commerce - Shopify/PayTM CRM Project Management Email Marketing LinkedIn Marketing
View less skills
Wishup Evaluation


Communicative

Managerial

Patient

Proactive

Wishup evaluation is done by a 10 step screening designed to test a Remote Employee. This ensures quality of Remote Employees on WishUp.
Work Experience

Online Business Manager
Wishup , April 2022 -

Worked on internal projects at Wishup, assisting the senior management with inbox management, administration, lead generation, and research. I'm also working for a tech support client.

Assistant Manager
Zerodha Broking Limited , August 2020 - March 2022

Taking care of the inbound call queue and the quality management of the supportagents; ensuring that proper feedback is given to agents to increase quality and customer satisfaction.

View all 8 experiences
Senior Account Manager
Smart Call Center Solutions Pvt. Ltd. , January 2020 - June 2020

Establishing the client–partner relationship and maintaining the same; closing the sales deals and helping with renewing the contract; helping the company to create attractive packages, etc.

Assistant Manager Training
Wipro Limited , October 2015 - August 2017

Planning and organizing the training; evaluating the effectiveness of existing training materials; suggesting and incorporating the changes required to meet the requirements of the process; etc.

Process Trainer
Wipro Limited , June 2013 - October 2015

Training new hires and tenured advisors; conducting assessments for the training batches and preparing reports before they are released to the floor; supporting the batches during OJT, etc.

Subject Matter Expert
Wipro Limited , October 2011 - June 2013

Coaching and feedback; real-time support to advisors; on-time closure of appointments; handling escalation calls; real-time checking of call abandonment queues.

Customer Service Representative
Wipro Limited , February 2011 - October 2011

Answering calls from customers and helping them fix their issues with different products (PSTN, Broadband, and TV); resolving their billing-related queries; and upselling the available plans.

Senior Customer Service Associate
Sparsh BPO Services Limited (Intelenet Limited) , October 2007 - April 2010

Answering inbound Broadband and PSTN calls, resolving billing and technical issues, and processing and canceling orders are all part of the job. 

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Education

Bachelors of Commerce
Indira Gandhi National Open University Batch of 2015

Specialized in Accountancy and Business management.

View less qualifications
Plans & Pricing
A plan for a long term permanent employee
Available Bandwidth
8 hrs/d
Monthly Price
Half Day
A plan customised for anyone looking for greater assistance
Available Bandwidth
4 hrs/d
Monthly Price
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