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Creating Wishup Account
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An enthusiastic, committed, and passionate professional with 12+ years of experience, specializing as a multi-skilled virtual assistant.
Customer
Reviews
Reviews
Written
English
English
Available Bandwidth
0 hr/d
Monthly Price
$0
Tool Expertise
Advanced Excel
Google Docs
Buffer
Trello
Zapier
Microsoft Office
Shopify
Zoho
Snovio
Mailchimp
Expert
Good
View all tools
Advanced Excel
Google Docs
Buffer
Trello
Zapier
HubSpot
Linked in Sales Navigator
Microsoft Office
Shopify
Zoho
Snovio
Mailchimp
Bookkeeping
QuickBooks
Asana
Expert
Good
View less tools
Technical Skills
Customer Support - Voice
Customer Support- Chat
Data Entry
Excel Intermediate
Inbox Management
MS Office
Social Media Management
Advanced Google Research
E Commerce - Shopify/PayTM
CRM
Expert
Good
View all skills
Customer Support - Voice
Customer Support- Chat
Data Entry
Excel Intermediate
Inbox Management
Transcription
Calendar Management
Lead Generation
Executive Assistant
LinkedIn Management
MS Office
Social Media Management
Advanced Google Research
E Commerce - Shopify/PayTM
CRM
Project Management
Email Marketing
LinkedIn Marketing
Expert
Good
View less skills
Wishup Evaluation
Communicative
Managerial
Patient
Proactive
Wishup Evaluation is done by a 10 step screening designed to test a Remote Employee. This ensures quality of Remote Employees on Wishup.
Work Experience
Online Business Manager
Wishup
, April 2022 -
Worked on internal projects at Wishup, assisting the senior management with inbox management, administration, lead generation, and research. I'm also working for a tech support client.
Assistant Manager
Zerodha Broking Limited
, August 2020 - March 2022
Taking care of the inbound call queue and the quality management of the supportagents; ensuring that proper feedback is given to agents to increase quality and customer satisfaction.
View all 8 experiences
Senior Account Manager
Smart Call Center Solutions Pvt. Ltd.
, January 2020 - June 2020
Establishing the client–partner relationship and maintaining the same; closing the sales deals and helping with renewing the contract; helping the company to create attractive packages, etc.
Assistant Manager Training
Wipro Limited
, October 2015 - August 2017
Planning and organizing the training; evaluating the effectiveness of existing training materials; suggesting and incorporating the changes required to meet the requirements of the process; etc.
Process Trainer
Wipro Limited
, June 2013 - October 2015
Training new hires and tenured advisors; conducting assessments for the training batches and preparing reports before they are released to the floor; supporting the batches during OJT, etc.
Subject Matter Expert
Wipro Limited
, October 2011 - June 2013
Coaching and feedback; real-time support to advisors; on-time closure of appointments; handling escalation calls; real-time checking of call abandonment queues.
Customer Service Representative
Wipro Limited
, February 2011 - October 2011
Answering calls from customers and helping them fix their issues with different products (PSTN, Broadband, and TV); resolving their billing-related queries; and upselling the available plans.
Senior Customer Service Associate
Sparsh BPO Services Limited (Intelenet Limited)
, October 2007 - April 2010
Answering inbound Broadband and PSTN calls, resolving billing and technical issues, and processing and canceling orders are all part of the job.
View less experiences
Work Samples
Education
Bachelors of Commerce
Indira Gandhi National Open University
Batch of 2015
Specialized in Accountancy and Business management.
View less qualifications
Ask Gir*** a question
Select one or more skills it might be regarding
Customer Support - Voice
Customer Support- Chat
Data Entry
Excel Intermediate
Inbox Management
Transcription
Calendar Management
Lead Generation
Executive Assistant
LinkedIn Management
What's your question?
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Plans & Pricing
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Gir***
VIRTUAL ASSISTANT
An enthusiastic, committed, and passionate professional with 12+ years of experience, specializing as a multi-skilled virtual assistant.
Tool Expertise
Expert
Advanced Excel
Google Docs
Buffer
Trello
Zapier
HubSpot
Good
Microsoft Office
Shopify
Zoho
Snovio
Mailchimp
View all tools
Expert
Advanced Excel
Google Docs
Buffer
Trello
Zapier
HubSpot
Linked in Sales Navigator
Good
Microsoft Office
Shopify
Zoho
Snovio
Mailchimp
Bookkeeping
QuickBooks
Asana
View less tools
Technical Skills
Expert
Customer Support - Voice
Customer Support- Chat
Data Entry
Excel Intermediate
Inbox Management
Good
MS Office
Social Media Management
Advanced Google Research
E Commerce - Shopify/PayTM
CRM
View all skills
Expert
Customer Support - Voice
Customer Support- Chat
Data Entry
Excel Intermediate
Inbox Management
Transcription
Calendar Management
Lead Generation
Executive Assistant
LinkedIn Management
Good
MS Office
Social Media Management
Advanced Google Research
E Commerce - Shopify/PayTM
CRM
Project Management
Email Marketing
LinkedIn Marketing
View less skills
Wishup Evaluation
Communicative
Managerial
Patient
Proactive
Wishup evaluation is done by a 10 step screening designed to test a Remote Employee. This ensures quality of Remote Employees on WishUp.
Work Experience
Online Business Manager
Wishup
, April 2022 -
Worked on internal projects at Wishup, assisting the senior management with inbox management, administration, lead generation, and research. I'm also working for a tech support client.
Assistant Manager
Zerodha Broking Limited
, August 2020 - March 2022
Taking care of the inbound call queue and the quality management of the supportagents; ensuring that proper feedback is given to agents to increase quality and customer satisfaction.
View all 8 experiences
Senior Account Manager
Smart Call Center Solutions Pvt. Ltd.
, January 2020 - June 2020
Establishing the client–partner relationship and maintaining the same; closing the sales deals and helping with renewing the contract; helping the company to create attractive packages, etc.
Assistant Manager Training
Wipro Limited
, October 2015 - August 2017
Planning and organizing the training; evaluating the effectiveness of existing training materials; suggesting and incorporating the changes required to meet the requirements of the process; etc.
Process Trainer
Wipro Limited
, June 2013 - October 2015
Training new hires and tenured advisors; conducting assessments for the training batches and preparing reports before they are released to the floor; supporting the batches during OJT, etc.
Subject Matter Expert
Wipro Limited
, October 2011 - June 2013
Coaching and feedback; real-time support to advisors; on-time closure of appointments; handling escalation calls; real-time checking of call abandonment queues.
Customer Service Representative
Wipro Limited
, February 2011 - October 2011
Answering calls from customers and helping them fix their issues with different products (PSTN, Broadband, and TV); resolving their billing-related queries; and upselling the available plans.
Senior Customer Service Associate
Sparsh BPO Services Limited (Intelenet Limited)
, October 2007 - April 2010
Answering inbound Broadband and PSTN calls, resolving billing and technical issues, and processing and canceling orders are all part of the job.
View less experiences
Work Samples
Education
Bachelors of Commerce
Indira Gandhi National Open University
Batch of 2015
Specialized in Accountancy and Business management.
View less qualifications
Plans & Pricing
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