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Working on internal projects assigned by management for Inbox Management, Administration & Research tasks.
• Controlled & handled a team of 10 people ensuring all were capable of performing assigned duties. • Exceeded quantitative metrics on customer satisfaction, customer retention & inquiry volume.
• Freelance Spoken English Trainer for small-scale IT companies & BPO's. • Freelance Customer Service Trainer for Hospitality sector.
• Handled a team for social service projects ranging from 15 to 50 people. • Managed documentation, report writing, co-ordination with other state offices to create a platform for social activities.
• Understanding client's requirement for 2nd marriage and manual match making. • Cold calling on the provided database and pitching about services offered. • Part of customer service escalation.
• Worked for Outbound process - MediConnect KPO • Calling US hospitals, pharmacies and clinics for medical record • Retrieving medical records on behalf of insurance companies and attorneys office.
• Part of Inbound process - AOL American Online. • Worked with an objective to increase customer retention and provide world class customer service.
• Part of strong sales team by selling Toucan landlines connections to UK customers on BT - British Telecom lines. • Awarded for constant improvements in productivity by meeting all product metrics.
• Completed my Bachelor of Commerce from Nagpur University. • Scored 85%
• Attended Dr. Ambedkar College for HSC in Science Stream. • Scored 60%
• Attended Bengali High School, Nagpur for SSC. • Scored 68%