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A self-motivated organized administrator - proficient in communication skills, a problem solver giving her best to achieve perfection. Striving to bring in new perspective with a keen eye for detail.
Customer
Reviews
Reviews
Written
English
English
Available Bandwidth
0 hr/d
Monthly Price
$0
Tool Expertise
MS Office
Trello
Dropbox Business
Buffer
Snovio
Advanced Excel
Shopify
Mailchimp
Expert
Good
MS Office
Trello
Dropbox Business
Buffer
Snovio
Advanced Excel
Shopify
Mailchimp
Expert
Good
View less tools
Technical Skills
Administration
Advanced Google Research
Calendar Management
CRM
Customer Support - Voice
Candidate Screening
Expert
Good
View all skills
Administration
Advanced Google Research
Calendar Management
CRM
Customer Support - Voice
Customer Support- Chat
Email Marketing
Inbox Management
LinkedIn Management
Candidate Screening
Expert
Good
View less skills
Wishup Evaluation
Communicative
Punctual
Works Independently
Enthusiastic
Wishup Evaluation is done by a 10 step screening designed to test a Remote Employee. This ensures quality of Remote Employees on Wishup.
Work Experience
Online Business Manager
Wishup
, March 2022 - Present
Working on internal projects assigned by management for Inbox Management, Administration & Research tasks.
Customer Success Manager
Kinematics Foodtech Pvt LTD
, January 2021 - February 2022
• Controlled & handled a team of 10 people ensuring all were capable of performing assigned duties. • Exceeded quantitative metrics on customer satisfaction, customer retention & inquiry volume.
View all 8 experiences
Freelance Spoken English & Customer Service Trainer
Freelancer
, February 2018 - April 2020
• Freelance Spoken English Trainer for small-scale IT companies & BPO's. • Freelance Customer Service Trainer for Hospitality sector.
Branch Manager Liaison Officer
BISWA NGO
, November 2011 - May 2016
• Handled a team for social service projects ranging from 15 to 50 people. • Managed documentation, report writing, co-ordination with other state offices to create a platform for social activities.
Customer Loyalty Officer
MarriageWise
, January 2011 - October 2011
• Understanding client's requirement for 2nd marriage and manual match making. • Cold calling on the provided database and pitching about services offered. • Part of customer service escalation.
Sr. Associate
Globerian KPO
, February 2009 - November 2010
• Worked for Outbound process - MediConnect KPO • Calling US hospitals, pharmacies and clinics for medical record • Retrieving medical records on behalf of insurance companies and attorneys office.
Associate
WIPRO BPO
, April 2007 - April 2008
• Part of Inbound process - AOL American Online. • Worked with an objective to increase customer retention and provide world class customer service.
Customer Care Ex - Sales
Baxy Infosol
, April 2005 - May 2007
• Part of strong sales team by selling Toucan landlines connections to UK customers on BT - British Telecom lines. • Awarded for constant improvements in productivity by meeting all product metrics.
View less experiences
Work Samples
Education
Bachelor of Commerce
Nagpur University
Batch of 2005
• Completed my Bachelor of Commerce from Nagpur University. • Scored 85%
Higher Secondary Course, Science
Dr. Ambedkar College, Nagpur
Batch of 2004
• Attended Dr. Ambedkar College for HSC in Science Stream. • Scored 60%
View all 3 qualifications
Secondary School Certificate
Bengali High School, Nagpur
Batch of 2002
• Attended Bengali High School, Nagpur for SSC. • Scored 68%
View less qualifications
Ask Rew*** a question
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Administration
Advanced Google Research
Calendar Management
CRM
Customer Support - Voice
Customer Support- Chat
Email Marketing
Inbox Management
LinkedIn Management
What's your question?
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Plans & Pricing
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Rew***
VIRTUAL ASSISTANT
A self-motivated organized administrator - proficient in communication skills, a problem solver giving her best to achieve perfection. Striving to bring in new perspective with a keen eye for detail.
Tool Expertise
Expert
MS Office
Trello
Dropbox Business
Buffer
Snovio
Good
Advanced Excel
Shopify
Mailchimp
Expert
MS Office
Trello
Dropbox Business
Buffer
Snovio
Good
Advanced Excel
Shopify
Mailchimp
View less tools
Technical Skills
Expert
Administration
Advanced Google Research
Calendar Management
CRM
Customer Support - Voice
Good
Candidate Screening
View all skills
Expert
Administration
Advanced Google Research
Calendar Management
CRM
Customer Support - Voice
Customer Support- Chat
Email Marketing
Inbox Management
LinkedIn Management
Good
Candidate Screening
View less skills
Wishup Evaluation
Communicative
Punctual
Works Independently
Enthusiastic
Wishup evaluation is done by a 10 step screening designed to test a Remote Employee. This ensures quality of Remote Employees on WishUp.
Work Experience
Online Business Manager
Wishup
, March 2022 - Present
Working on internal projects assigned by management for Inbox Management, Administration & Research tasks.
Customer Success Manager
Kinematics Foodtech Pvt LTD
, January 2021 - February 2022
• Controlled & handled a team of 10 people ensuring all were capable of performing assigned duties. • Exceeded quantitative metrics on customer satisfaction, customer retention & inquiry volume.
View all 8 experiences
Freelance Spoken English & Customer Service Trainer
Freelancer
, February 2018 - April 2020
• Freelance Spoken English Trainer for small-scale IT companies & BPO's. • Freelance Customer Service Trainer for Hospitality sector.
Branch Manager Liaison Officer
BISWA NGO
, November 2011 - May 2016
• Handled a team for social service projects ranging from 15 to 50 people. • Managed documentation, report writing, co-ordination with other state offices to create a platform for social activities.
Customer Loyalty Officer
MarriageWise
, January 2011 - October 2011
• Understanding client's requirement for 2nd marriage and manual match making. • Cold calling on the provided database and pitching about services offered. • Part of customer service escalation.
Sr. Associate
Globerian KPO
, February 2009 - November 2010
• Worked for Outbound process - MediConnect KPO • Calling US hospitals, pharmacies and clinics for medical record • Retrieving medical records on behalf of insurance companies and attorneys office.
Associate
WIPRO BPO
, April 2007 - April 2008
• Part of Inbound process - AOL American Online. • Worked with an objective to increase customer retention and provide world class customer service.
Customer Care Ex - Sales
Baxy Infosol
, April 2005 - May 2007
• Part of strong sales team by selling Toucan landlines connections to UK customers on BT - British Telecom lines. • Awarded for constant improvements in productivity by meeting all product metrics.
View less experiences
Work Samples
Education
Bachelor of Commerce
Nagpur University
Batch of 2005
• Completed my Bachelor of Commerce from Nagpur University. • Scored 85%
Higher Secondary Course, Science
Dr. Ambedkar College, Nagpur
Batch of 2004
• Attended Dr. Ambedkar College for HSC in Science Stream. • Scored 60%
View all 3 qualifications
Secondary School Certificate
Bengali High School, Nagpur
Batch of 2002
• Attended Bengali High School, Nagpur for SSC. • Scored 68%
View less qualifications
Plans & Pricing
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