8 hr/d
from $1999
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Rew***
VIRTUAL ASSISTANT
5.0
Customer Reviews
5.0
Written English
A self-motivated organized administrator - proficient in communication skills, a problem solver giving her best to achieve perfection. Striving to bring in new perspective with a keen eye for detail.
Schedule a call with Rew***
Tool Expertise
Expert
MS Office Trello Dropbox Business Buffer Snovio
Good
Advanced Excel Shopify Mailchimp
Expert
MS Office Trello Dropbox Business Buffer Snovio
Good
Advanced Excel Shopify Mailchimp
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Technical Skills
Expert
Administration Advanced Google Research Calendar Management CRM Customer Support - Voice
Good
Candidate Screening
View all skills
Expert
Administration Advanced Google Research Calendar Management CRM Customer Support - Voice Customer Support- Chat Email Marketing Inbox Management LinkedIn Management
Good
Candidate Screening
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Wishup Evaluation


Communicative

Punctual

Works Independently

Enthusiastic

Wishup evaluation is done by a 10 step screening designed to test a Remote Employee. This ensures quality of Remote Employees on WishUp.
Work Experience

Online Business Manager
Wishup , March 2022 - Present

Working on internal projects assigned by management for Inbox Management, Administration & Research tasks.

Customer Success Manager
Kinematics Foodtech Pvt LTD , January 2021 - February 2022

• Controlled & handled a team of 10 people ensuring all were capable of performing assigned duties. • Exceeded quantitative metrics on customer satisfaction, customer retention & inquiry volume.

View all 8 experiences
Freelance Spoken English & Customer Service Trainer
Freelancer , February 2018 - April 2020

• Freelance Spoken English Trainer for small-scale IT companies & BPO's. • Freelance Customer Service Trainer for Hospitality sector.

Branch Manager Liaison Officer
BISWA NGO , November 2011 - May 2016

• Handled a team for social service projects ranging from 15 to 50 people. • Managed documentation, report writing, co-ordination with other state offices to create a platform for social activities.

Customer Loyalty Officer
MarriageWise , January 2011 - October 2011

• Understanding client's requirement for 2nd marriage and manual match making. • Cold calling on the provided database and pitching about services offered. • Part of customer service escalation.

Sr. Associate
Globerian KPO , February 2009 - November 2010

• Worked for Outbound process - MediConnect KPO • Calling US hospitals, pharmacies and clinics for medical record • Retrieving medical records on behalf of insurance companies and attorneys office.

Associate
WIPRO BPO , April 2007 - April 2008

• Part of Inbound process - AOL American Online. • Worked with an objective to increase customer retention and provide world class customer service.

Customer Care Ex - Sales
Baxy Infosol , April 2005 - May 2007

• Part of strong sales team by selling Toucan landlines connections to UK customers on BT - British Telecom lines. • Awarded for constant improvements in productivity by meeting all product metrics.

View less experiences
Education

Bachelor of Commerce
Nagpur University Batch of 2005

• Completed my Bachelor of Commerce from Nagpur University. • Scored 85%

Higher Secondary Course, Science
Dr. Ambedkar College, Nagpur Batch of 2004

• Attended Dr. Ambedkar College for HSC in Science Stream. • Scored 60%

View all 3 qualifications
Secondary School Certificate
Bengali High School, Nagpur Batch of 2002

• Attended Bengali High School, Nagpur for SSC. • Scored 68%

View less qualifications
Plans & Pricing
A plan for a long term permanent employee
Available Bandwidth
8 hrs/d
Monthly Price
Half Day
A plan customised for anyone looking for greater assistance
Available Bandwidth
4 hrs/d
Monthly Price
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