Assist clients with multiple parts of their business from inbox management, project management, customer service, report management, and various other tasks.
I started at Skybridge as a brand agent, and was promoted to a Supervisor, Coach, Account Supervisor, and then Service Delivery Manager. Focused on daily operations to meet SLA's.
Traveled to different organizations to conduct ITIL training in preparation for the ITIL exam.
Started an indoor play facility for children and offered birthday parties and other activities.
Rolled out and administered new CRM tool to our Salesforce.
Managed a service desk of 6 agents, ensuring all SLA's were met and first call resolution was priority.
Degree in Management of Information Technology 3.8 GPA